Help! I’ve bought a property which has a Secure One alarm. How does it work?

Secure One Home and Business Security Visual deterrent

Firstly, don’t worry. We understand that moving is stressful enough, without worrying about how (and if) the alarm system already installed in your new home works.

Having a working intruder alarm is a strong deterrent against burglary, so if you’re keen to find out how to get your alarm up and running, the first thing to do is to give us a call on 0800 085 4242 or email We will talk you through your options and try to identify what type of alarm you have inherited. If the previous owners have left you any paperwork, it might be handy to have that information close by.

Once we have established what type of alarm you have and how old it is, we can talk you through what protection you would like your home alarm to offer. It may be that the alarm already installed is quite old and long overdue a service, or that newer technology is available as an upgrade. Perhaps you would like to link a smoke detector to your alarm system to further enhance your level of protection, or even that you have pets and would like to incorporate pet immune detectors into your existing system so your pets can have the run of the house*.

With a 5 Star Feefo customer service rating and a Feefo Gold Trusted Service Award, you can be sure that you are in safe hands. We’ll give you all the information you need to know and, if you are looking to upgrade, a no obligation quote. We fully comply with NSI and NICEIC standards meaning the quality of workmanship and service will be to a high level. Don’t worry; there will be no pushy sales, just good old honest advice from a company with over 30 years’ experience.

However, if you decide that you don’t want to use your inherited alarm system, we would recommend having it professionally decommissioned by us. Simply not using it will not avoid a nasty surprise when the alarm bell sounds once the battery eventually fails and you are subject to a power cut or surge. If you don’t have a maintenance contract and the alarm sounds in the middle of the night, you could find it very difficult to find a local supplier who will come to you quickly. If, after multiple phone calls, you do manage to find someone, are you sure they are a reputable company and that they are familiar with the type of burglar alarm you have? On top of all that stress, be prepared to pay a hefty emergency call out fee.

We’re here to help take the stress away from your home protection, so give us a call on 0800 085 4242 and you can get on with the job of enjoying your new home.

*Pets under 24kg only