Frequently Asked Questions

Below are our FAQs, if you don’t find the answer you are looking for please feel free to contact us and we will be happy to help.
How much does a house alarm system cost?
Our standard home alarm system costs £xxx and includes:
  • All control equipment
  • 1 user keypad
  • 1 live bell box
  • 1 dummy bell box
  • 2 PIR’s (Passive Infra-Red) detectors, i.e. movement detectors
  • 1 door contact
  • All cabling, fitting and operating instructions
  • VAT
  • 1 years’ service and maintenance contract
This new home alarm system would provide a certain level of protection for the average house. Depending on the size, layout and location of your property, extra detection may be necessary to ensure proper protection from intruders. If this is the case, our surveyor will advise you and prepare a quote based on appropriate protection for your property.
No. What you see on our Quotation is what you will pay and this includes installation, VAT and a 12 month service and maintenance contract.
Certainly not. Our surveyors need to visit your property to assess the design of the alarm system that will best fit your needs and give you a competitive quote – not to try and make a sale there and then. It is entirely up to you if you wish to go ahead or raise any queries. We work hard to maintain our high reputation and this is evidenced by the fact that over two thirds of our sales come from other customers’ recommendations.
Yes, as long as we’re happy that we’d be installing a security system that provides an appropriate level of protection.
We are an NSI NACOSS Gold accredited firm. This means the products we use and our quality management systems, including the security screening of staff, represent the gold standard of certification as far as police, fire, rescue services and insurers are concerned.
Secure One is also an NICEIC Approved Contractor, meaning we are regularly assessed on our technical and safety standards and comply with the relevant codes of practice.
In the majority of home alarm fittings, just one day. A larger installation may go over into a second day.
We offer both wired and wireless options for your house alarm system, but even with a wired solution, most of our Engineers are also fully qualified electricians and very skilled in running cables carefully under the floorboards and in the roof space, etc. After they’ve finished you will be surprised how the detectors were placed with no evidence of any wires or cables on show.
Our engineers always clear up after themselves so you won’t be left with any mess.
It’s all yours.
Yes, it comes with a 12 month guarantee for all parts and labour.
With the secure one app you are always in fully control, if the system activated you will immediately be notified via the app on your mobile phone. You can even set and unset the system remotely.
Probably, but we’ll need to check everything’s working OK. Give us a call and we’ll go through your options.
A monitored alarm system is one that is connected by a telephone line to a specialist alarm monitoring company at an Alarm Receiving Centre (ARC). They remotely monitor thousands of alarms and alert the relevant Police authority if an alarm is activated (it is a myth that monitored alarm systems link directly to police stations).
Yes, because the security systems are more expensive to run due to annual monitoring charges (which we have to pay to the monitoring company) and maintenance must be carried out twice a year to meet ACPO (Association of Chief Police Officers) requirements. It may be that a monitored system is appropriate for your property protection needs. Our surveyor can advise you.
An annual Health Check visit – a full and thorough maintenance service on your house alarm by one of our team of highly-skilled alarm specialists.
Engineers ready for call-outs every day of the year, 24/7. In the event of an alarm fault, our team of professionals will always be there to respond to your call.
No charge for call-outs or repairs and preferential rates offered for the price of any parts required.
Yes, we offer maintenance cover on most alarms, except for DIY and radio controlled systems. Contact us for more information and prices.
For an audible, or “bells-only”, system: no. However, we do recommend one for these reasons:
It provides peace of mind that, should our assistance be required, we will always be on hand. There is no charge for any call-out to alarm faults and maintained customers receive priority and lower prices for parts, if they are required.
You may be eligible for a discount from your home insurers who usually offer discounts for properties with a NSI NACOSS approved alarm as long as it’s protected by a maintenance agreement.
It includes an annual “health check” visit.
If you have a monitored system an annual maintenance check is compulsory to conform with ACPO (Association of Chief Police Officers) rules regarding policing of monitored alarm incidents.
Yes! Taking our customers’ calls is vital to us. If we are very busy your call will still be routed to someone, most likely one of the Directors.
Yes if you are on a service and maintenance plan you can contact us on our emergency telephone number 0345 303 4000
We are a local company – our Engineers are based from home in your county so that we can give a speedy, locally based service over a very large area. Our Head Office is in Enderby, Leicester.
You can see up-to-date customer reviews on Feefo, the Customer Review and feedback website:  If you have any questions, give us a call on 01664 897989.
View our reviews.
Yes, we do. You can read all the details of our scheme in our download here. If you have any questions, give us a call on 0116 272 5502.
New customer?
Contact our friendly team to discuss your tailored security and fire needs.
0116 272 5502
Customer helpline
Already part of the Secure One family? Call our helpline and speak to our friendly team today.
0345 303 4000
Drop us an e-mail
Have a question or need some advice, e-mail our team and we will be happy to help.
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