Secure One Limited (hereinafter known as the Company) is wholly owned by Secure One Holdings Limited.
This policy explains when and why we collect personal information, what information is collected, the legal basis for collection and how we use that information, including disclosure to third parties. The policy also covers our commitment to keeping your data secure, your rights to access that data and how you can raise a complaint.
The Company is committed to protecting and respecting your privacy.
What information do we collect about you and how do we use this?
As a customer or potential customer, we collect personal information such as name, address, email address and contact telephone details. This is necessary to process enquiries (from whatever source) and for fill orders and services to our clients. The information is also required by the company to carry out it’s contractual obligations. If we supply a monitored security system, we will also retain keyholder contact details. If you choose to pay for our services by Direct Debit, your bank details will also be securely held.
Website usage information is collected using cookies to personalise your repeat visits to our website.
We also collect information when we seek views or comments on the products and services we provide.
Contact data for suppliers and personal details to for fill our obligations as an employer are also collected.
Third Party Service Providers working on our behalf
The Company will never sell or share information with third parties for marketing purposes.
However, to for fill our contractual obligations to you, we will pass limited necessary personal information to our third party approved service providers such as Credit Reference Agencies, Security Equipment Suppliers and Monitoring Station.
To ensure we deliver a high standard of products and service, we use “Feefo Holdings Limited” to collect our customer service feedback.
We share your name, email address and the product/service you purchased (as obtained during the order process) with Feefo, who will send you an email on our behalf asking you to complete a review. Our legal basis for doing this is our legitimate interest in asking for feedback in order to improve our products and services.
As an existing customer, we may from time to time contact you with details of other products or services we provide. This will be for direct marketing purposes only and is a legitimate business interest.
However, we shall cease to contact you for this purpose if you request us not to – please Email: Privacy@secureone.co.uk or write to us at 14 Warren Park Way, Enderby, Leicester, LE19 4SA.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Access to your information and correction
You have the right to request a copy of the personal information that we hold about you.
If you believe this information is incorrect, you may request us to correct it. You may also request that we cease to hold your details.
For all requests, please Email at Privacy@secureone.co.uk or write to us at 14 Warren Park Way, Enderby, Leicester, LE19 4SA to request a Subject Access Request Form.
We are committed to ensuring that your information is secure to prevent unauthorised access or loss. We have in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
Where a breach is known to have occurred which is likely to result in a risk to the rights and freedoms of individuals, the relevant supervisory authority will be informed within 72 hours.
How to contact us